How can we help you?

Sometimes when you open the Chrome or Firefox extension you will be presented with a popup asking for "Authentication Required". This happens here is that when the browser starts and it does not have enough time to initialize all the extensions (especially if you have a lot installed) before it sends the first HTTP request to open a web page.

The popup is caused by where a page is trying to load (and therefore is trying to use the proxy settings) before the WeVPN extension had a chance to fully launch. In that case, authentication is not handled automatically and you are prompted for the credentials. This is done to prevent your IP from leaking when the browser starts up.

Here is what you can try to fix this issue:

1. Press Cancel on the dialog. You can read the explanation at the bottom to see why this helps.
2. Turn off/disconnect the WeVPN extension before closing the browser.
3. Do not restore opened tabs when browser is opened. If you are using chrome, you can go to "chrome://settings/" from your browser, scroll to the bottom where it says "On Startup", then select "open the new tab page".
4. If you are using Firefox, please go into Firefox Options. Advanced (from the grey bar on the left), and then Network tab. Click on "Settings..." button. You should see that its set to "Automatic proxy configuration URL". Change this to "use system proxy settings" and click OK. If that doesn't solve the issue, change it to "No proxy".

Simply pressing Cancel should fix the issue in most cases as the extension is fully loaded by that point and the authentication will once again be handled automatically.