How Do I Request A Refund?
We offer a 30 day refund policy for new customers. To request a refund, a customer needs to contact our Customer Support team and provide the Transaction ID. The Customer Support team will action the refund if the account is legible for a refund.
There are certain conditions which do not qualify for refunds to prevent abuse. These are:
- You account is over 30 days old.
- Your account auto renewed and you are requesting a refund of the renewal charge.
- You have received a refund within the last 6 months.
- Your account has been terminated by WeVPN due to breach of the Terms of Service.
We will honour refunds for customers who requested a refund within 30 days however may have passed the 30 day policy due to investigation to resolve technical issues.
Please Note: Refund requests must be requested by the Support portal. We cannot action a refund request via live chat and you will be referred to submit a ticket should you contact support via live chat for a refund. If the transaction ID is not supplied in the original contact, Customer Support will ask for the transaction ID to verify the account holder. No refund will be actioned without verification and if 2 days passes after a verification request, we will close the refund request accordingly due to no contact.
Refunds for accounts generated through the Apple Store (iOS) or Google Play (Android) need to request a refund using the relevant platform. Customer Support cannot give refunds to account generated using these platforms as per the Terms of Service of the platforms.